faq

• What are the core document requirements for international pet transport?

  The essential documents vary by destination but typically include four key items: 1) An official health certificate issued by a licensed veterinarian within 10-14 days of travel (compliant with OIE standards); 2) A valid microchip registration; 3) Country-specific import/export permits (applied for through local agricultural or veterinary authorities); 4) Vaccination records (especially rabies vaccine, with a minimum validity period as per destination regulations). Our team will verify and assist with all document preparations tailored to your target country.

• Can my pet travel in the aircraft cabin with me, or must it go as cargo?

  This depends on three main factors: 1) Airline policies: Most airlines allow small pets (combined weight of pet + carrier ≤ 7-8kg) in the cabin, while larger pets are usually transported as checked baggage or air cargo. 2) Destination regulations: Some countries restrict cabin transport for specific breeds. 3) Pet’s size and breed: Brachycephalic breeds (e.g., Bulldogs, Persians) may face additional restrictions due to respiratory risks. We will check airline and destination rules for you and recommend the safest travel option—whether cabin, checked baggage, or specialized cargo service.

• How far in advance should I book international pet transport services?

  We strongly recommend booking 4-8 weeks in advance for most international routes, and up to 12 weeks for peak seasons (e.g., summer holidays, Christmas) or destinations with strict quarantine requirements (e.g., Australia, New Zealand). This timeline allows sufficient time for: Document preparation (some permits take 2-4 weeks to process), microchip implantation (if not already done), airline seat/cargo space reservation, and any required pre-travel quarantine. Last-minute bookings often lead to higher costs or unavailability of preferred travel options.

• What measures are taken to ensure my pet’s comfort and safety during transit?

  Pet safety and comfort are our top priorities, with multiple layers of protection: 1) Certified transport crates: Compliant with IATA standards, featuring proper ventilation, secure latches, and soft bedding. 2) Temperature control: We avoid extreme weather shipments and use climate-controlled cargo holds (maintained at 18-24℃) for pets not traveling in the cabin. 3) In-transit care: Our team or airline partners conduct regular check-ins during layovers, providing water and brief exercise (when permitted). 4) Real-time updates: You’ll receive notifications for key milestones—crate drop-off, flight departure, arrival, and customs clearance. For special-needs pets (e.g., seniors, puppies), we offer customized care plans like extra frequent check-ins or prescribed medication administration.